Cancellation Policy

Cancellation Policy - ZURRIES BILLINERY (PVT) LTD

Last Updated: July 27, 2025

This Cancellation Policy outlines the conditions under which an order can be canceled. By proceeding with a purchase, you agree to these terms.

1. Eligibility for Cancellation

You may request an order cancellation only if the request is made within 24 hours of placing the order AND the order status has not changed to "Processing" or "Shipped." Once a tracking number has been issued, cancellation is no longer possible.

2. Cancellation Restrictions

Orders cannot be canceled if:

  • The 24-hour window has passed.

  • The order is already marked "Processing" or "Shipped."

  • A tracking number has been issued.

  • The reason for cancellation is based on a change of mind, buyer’s remorse, or a delivery delay within our advertised timeframe.

3. Refund for Approved Cancellations

If your cancellation request meets the criteria, a full refund will be processed to your original payment method. Approved refunds are typically processed within 20 business days.

4. How to Request a cancellation

To request a cancellation, you must email ContactUs@zurriesbillinery.com immediately within the eligible timeframe with the subject line "Order Cancellation Request" and your order number.

5. Non-Cancellable Orders and Chargebacks

Orders that do not meet the criteria for cancellation are considered final. Initiating a chargeback for a non-cancellable order will be vigorously disputed using all available evidence, including order placement time, processing status, and shipment tracking.

🛡️ Agreement Acknowledgement
By placing an order on this website, you confirm that you have read, understood, and agreed to all relevant policies, including the Return, Refund & Chargeback Policy, Shipping Policy, Privacy Policy, Cancellation Policy, Payment Policy, Cookie Policy, Legal Notice and Terms of service. This agreement covers important details about shipping, cancellations, and chargebacks. Please review these policies carefully before completing your purchase to ensure full understanding and avoid any issues.
 

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WhatsApp: +94 754 508 689 

Contact & Fulfillment Hours:
Sri Lanka Time: 8:00 AM - 5:00 PM
New York Time: 10:30 PM - 7:30 AM
Monday to Friday

Important: Orders placed after 10:00 AM will be processed on the next business day.

Email: contactus@zurriesbillinery.com

Company name: ZURRIES BILLINERY (PVT) LTD

Street No and address: 24/2/1/1, Sri Piyatissapura, Bambarakele,

City + Postal code: Nuwara Eliya 22200,

Country: Sri Lanka

Tax Number: 179604590
Company Registration No.: PV00317981