FAQ

Zurries Billinery – Frequently Asked Questions

Last Updated: July 27, 2025

Here are answers to our most common questions that could be raised. For more detailed information, please refer to our full policies.

General Questions

  • Q1: What is Zurries Billinery? A1: We are a legally registered e-commerce retailer in Sri Lanka, specializing in quality apparel and curated products.

  • Q2: How can I contact support? A2: You can reach us via WhatsApp at +94 754 508 689, or by email at contactus@zurriesbillinery.com.

  • Q3: Where are you located? A3: Our registered business address is in Nuwara Eliya, Sri Lanka.

Order & Payment Questions

  • Q4: What payment methods do you accept? A4: We accept Visa, Mastercard, and American Express via DirectPay, with mandatory OTP verification.

  • Q5: Will my card be charged immediately? A5: Yes, payment is captured immediately upon successful checkout.

  • Q6: Can I change or cancel my order? A6: You may request a cancellation within 24 hours of placing the order AND before it has been shipped. See our Cancellation Policy for full details.

Shipping & Delivery Questions

  • Q7: Where do you ship? A7: We offer free standard shipping to 23 countries, including the United States, United Kingdom, and Canada. See our Shipping Policy for the complete list.

  • Q8: How long will delivery take? A8: Orders are handled in 4-7 business days and have a transit time of 1-23 business days. Some international orders may take up to 30 calendar days. Important: Orders placed after 10:00 AM will be processed on the next business day.

  • Q9: What if my package is lost? A9: If your package isn't delivered within 30 days after the original shipment date, you can contact us to apply for a full refund. In the rare event that the package eventually arrives after the refund has been processed, you can keep the item with no need to return it.

  • Q10: What if it says "Delivered" but I didn't get it? A10: Once a package is marked "Delivered," the order is considered fulfilled. We are not responsible for loss after confirmed delivery.

Returns & Refunds Questions

  • Q11: What is your return policy? A11: We only accept returns for defective products, within 14 calendar days of delivery. We do not accept returns for "change of mind."

  • Q12: Do you accept exchanges? A12: Yes, we accept exchanges for defective products only.

  • Q13: How do I initiate a return or exchange? A13: Email us at contactus@zurriesbillinery.com with clear photo or video evidence of the defect. We will provide a pre-paid return label if your request is approved.

  • Q14: How long does a refund take? A14: Approved refunds are processed within 20 business days.

Privacy & Security Questions

  • Q15: How do you protect my payment information? A15: All payments are processed through the DirectPay gateway with mandatory OTP verification. We do not store your card details on our servers.

  • Q16: How can I opt out of data sharing? A16: You can adjust your cookie preferences through our consent banner or by enabling the Global Privacy Control (GPC) signal in your browser. See our Your Privacy Choices - Data Sharing Opt-Out page for details.

Need Help? Talk to Us First.
We are committed to resolving your concerns quickly and fairly.

WhatsApp: +94 754 508 689 

Contact & Fulfillment Hours:
Sri Lanka Time: 8:00 AM - 5:00 PM
New York Time: 10:30 PM - 7:30 AM
Monday to Friday

Important: Orders placed after 10:00 AM will be processed on the next business day.


Email: contactus@zurriesbillinery.com

Company name: ZURRIES BILLINERY (PVT) LTD

Street No and address: 24/2/1/1, Sri Piyatissapura, Bambarakele,

City + Postal code: Nuwara Eliya 22200,

Country: Sri Lanka

Tax Number: 179604590
Company Registration No.: PV00317981